You are viewing Allergic Living Canada | Switch to United States

Talking Allergies

* FAQ    * Search
* Login   * Register
It is currently Fri Apr 18, 2014 11:48 am

All times are UTC - 4 hours




Post new topic Reply to topic  [ 3 posts ] 
Author Message
 Post subject: Niagara Falls, Ontario
PostPosted: Tue Mar 22, 2005 1:45 pm 
Offline

Joined: Tue Mar 22, 2005 12:53 pm
Posts: 2
Location: Muskoka
FYI

During March break our family ventured to Niagara Falls. We had a very unacceptable dinner at Rainforest Cafe. I spoke with the manager first about my three year old son's peanut and nut allergy and found him rather dismissive. Our waitress was very concerned and did her best to help us. We found they could not guarantee the safety of the breading for fried foods and our son should not eat the fries there. When I asked if his fries could be substituted for a salad in his children's hamburger combo meal they assured me it could. He received his burger and salad , but when the bill came the waitress said her manager made her charge us for a full adult salad with no credit for the fries we did not receive. His childrens's meal ended up costing about $15.00. Needless to say, we won't be back.

The next night we had supper at TGI Friday's. They were very helpful, accommodating and and the children had a great and affordable meal.


Top
 Profile  
 
 Post subject:
PostPosted: Sun Aug 28, 2005 7:30 pm 
Offline

Joined: Thu Aug 11, 2005 6:48 pm
Posts: 614
Location: Ontario, Canada / Cambridge, UK
The Rainforest Cafe should know better. I don't know if each franchise is like that, but given the fact that this restaurant caters to children, I am appalled at their poor attention to the needs to allergic children. Unfortunately, there are a lot of restaurants that simply do not want this segment of the population as their customers, as they are afraid of any risks or lawsuits that could arise. Being proactive is the key, avoiding the issue is detrimental. I hope you wrote to them and complained. Thanks for sharing your story.


Top
 Profile  
 
 Post subject:
PostPosted: Mon Aug 29, 2005 10:27 am 
Offline

Joined: Tue Mar 22, 2005 12:17 pm
Posts: 246
Location: Niagara region, Ontario
Sorry you had a bad experience there; I actually had a very good server when eating there this summer. He was very aware about cross-contamination, asked if I had an epi-pen with me etc. I had ordered a soup and salad for lunch. He said they could not guarantee that the salad would be ok due to cross-contamination, but that the soup would be fine. He seemed very knowledgeble and concerned. I had only the soup and felt thankful for his advice.


Top
 Profile  
 
Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 3 posts ] 

All times are UTC - 4 hours


Who is online

Users browsing this forum: GBing and 2 guests


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:
Jump to:  
cron
Powered by phpBB® Forum Software © phpBB Group