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 Post subject: Where to send complaint?
PostPosted: Fri Jul 30, 2010 6:09 pm 
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Joined: Thu Mar 03, 2005 9:38 pm
Posts: 1643
Location: Toronto
When there is a serious complaint about patient care and patient discharge from a hospital in Ontario, where is the proper place to contact?

When it's about a doctor, I think you contact the College of Physician's and Surgeons. Is it the same place for a hospital?

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self: allergy to sesame seeds and peanuts
3 sons each with at least one of the following allergies: peniciilin, sulfa-based antibiotic, latex, insect bites/stings


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PostPosted: Fri Jul 30, 2010 9:43 pm 
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Joined: Mon Feb 07, 2005 6:39 pm
Posts: 2950
Location: Toronto
AM, quite certain Ont. College is supposed to govern actions of hospitals as well.

Here's a link to find out more: http://www.cpso.on.ca/policies/complain ... px?id=1772

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Allergic to soy, peanut, shellfish, penicillin


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PostPosted: Fri Jul 30, 2010 10:28 pm 
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Joined: Tue Mar 22, 2005 11:17 pm
Posts: 6500
Location: Ottawa
Maybe contact the Ministry of Health.
http://www.health.gov.on.ca/english/pub ... hsapd.html

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Daughter: asthma, allergies to egg, milk, peanuts, tree nuts, most legumes (not soy) & penicillin. Developing hayfever type allergies.
Husband: no allergies
Me: allergies to some tree that flowers in May
Cat: allergic to beef, pork and lamb


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PostPosted: Sat Jul 31, 2010 7:58 am 
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Joined: Fri Oct 10, 2008 9:40 pm
Posts: 2034
Location: ottawa
AM I was involved in a very serious case of level of care/discharge several years ago with regards to my grandmother (I'm her legal medical guardian). I went right to our minister of health who by miracle got my frantic email/call that day and had an assistant call me at home that same day.
That got the ball rolling. I also called the hospital directly and got the big big administrative boss, I called and they told me it wasn't possible to talk to her but I was like crazy lady threatening the media on their doorstep in a 1/2 hour if someone didn't let me talk to her. She ended up being a very kind/understanding lady who had no idea what had happened and also helped asap try to rectify the situation.
Good luck, I'd do all of the above as well as the college of surgeons, don't stop until someone listens and helps you.

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DD 12 yrs -no allergies
4 yr old DS - asthma/eczema Anaphylactic to Peanuts, all tree nuts, sesame , all pea/lentil legumes, gelatin.
Allergic to trees, grass,ragweed, feathers, dander, mold and dust.
Outgrew eggs, fish, shellfish


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PostPosted: Sat Jul 31, 2010 9:40 am 
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Joined: Thu Mar 03, 2005 9:38 pm
Posts: 1643
Location: Toronto
Thank you all.

At this point ther's nothing they can do for us. But we want to prevent it from happening in the future. I feel we need to go above the head of the hospital. Either he/she is allowing this to go on or isn't paying enough attention to what is going on. Neither is acceptable.

I am disgusted that a patient in this country could be treated this way.

None to impressed with how they talked to the family either. :verymad

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self: allergy to sesame seeds and peanuts
3 sons each with at least one of the following allergies: peniciilin, sulfa-based antibiotic, latex, insect bites/stings


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PostPosted: Sat Jul 31, 2010 9:52 am 
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Site Admin

Joined: Tue Mar 22, 2005 11:17 pm
Posts: 6500
Location: Ottawa
Without knowing the specific details, I would suggest that, you can certainly ask what the protocol for your particular circumstance. Did the people involved follow procedure? If not, they can be re-educated or face reprimand etc. If it turns out that they did follow procedure, perhaps that procedure should be looked at.

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Daughter: asthma, allergies to egg, milk, peanuts, tree nuts, most legumes (not soy) & penicillin. Developing hayfever type allergies.
Husband: no allergies
Me: allergies to some tree that flowers in May
Cat: allergic to beef, pork and lamb


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