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PostPosted: Fri Jun 17, 2005 10:24 pm 
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Joined: Tue Mar 22, 2005 11:17 pm
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Location: Ottawa
:shock:
Fleischmann's Lactose Free Margarine was recaled June 9th as it was found to contain milk. So, why did I find it on store shelves today? I checked the batch number and yes it was the recalled batch!
We mentioned it to the store employee stocking the sheves with another product and he told us he'd have it removed that night. :roll:
We spoke to a manager who assured us it would be dealt with immediately.
I know accidents happen but I will be a lot less secure and a lot more vigilant in the future.
I will also check the store shelves on Monday as the store is near my place of work.


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PostPosted: Sun Jun 19, 2005 5:30 pm 
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Joined: Wed Feb 02, 2005 7:19 pm
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Location: Halifax
Holy hannah! Keep us posted!


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PostPosted: Sun Jun 19, 2005 8:49 pm 
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Joined: Tue Mar 22, 2005 6:53 pm
Posts: 1454
Location: Canada
Thanks for keeping us informed, Susan. I expect Fleischmann's is going to lose business over this one...but on the other hand it is the only margarine I know of that people with milk allergies can have.


Last edited by Helen on Sat Oct 18, 2008 8:34 pm, edited 1 time in total.

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PostPosted: Mon Jun 20, 2005 12:39 pm 
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Posts: 323
But we have to be carefull with some "recalls" as some just advises the allergic population not to consume it but don't necessarly take it off the shelves... I have a package of margarine in my fridge right now that is part of that recall... can't give it to anyone and can't return it to the store... I'll just have to throw it away.


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PostPosted: Mon Jun 20, 2005 10:39 pm 
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Joined: Tue Mar 22, 2005 11:17 pm
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Location: Ottawa
Quote:
The recalling firm, Unilever Canada, Toronto, Ontario is voluntarily
recalling the affected products from the marketplace. These products
have been distributed nationally.


I think that in this case they are actually removing the item frm the shelves
Quote:
The CFIA is monitoring the effectiveness of the recall.

For more information, consumers and industry can call one of the
following
numbers:

Unilever Canada, toll-free Hot Line - 1- 800-897-1491 or Sean McPhee
at
416-214-1232

The CFIA at 1-800-442-2342. from 8:00 a.m. to 4:00 p.m. local tMonday
Monday to Friday.


I called the Unilever Canada number and went through the automated recording and apparently they will send you a reimbursment for the cost of the item.

I took the margarine to a neighbour who doesn't have food allergies -she can eat it no problem.


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PostPosted: Mon Jun 20, 2005 10:44 pm 
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Joined: Tue Mar 22, 2005 11:17 pm
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Location: Ottawa
Just to update you, I stopped in the store today (I'm looking for the next batch of margarine that is safe to eat).
There were 5 pkgs of the margarine on the shelves. All of the pkgs had the recalled batch numbers! :shock:
I took one to the customer service with a copy of the recall notice. Apparently the stock person at night is relatively new and hadn't been informed yet.
I've not had to deal with food recalls before but it seems to me that there are several going on at any given time. The stores ought to have a poicy/system for handleing recalls.
I am losing faith in this store.


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PostPosted: Mon Jun 20, 2005 11:12 pm 
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Joined: Tue Mar 22, 2005 6:53 pm
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Location: Canada
I would have thought that grocery stores would be on the ball with this sort of thing!


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PostPosted: Tue Jun 21, 2005 12:17 pm 
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Joined: Thu Mar 03, 2005 9:38 pm
Posts: 1643
Location: Toronto
Unfortunately, I'm not really surprised. :roll:

Years ago, I found some over-the-counter medication that was past the expirey date and told the pharmacist. A week later - it was still on the shelf.


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PostPosted: Tue Jun 21, 2005 12:53 pm 
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Joined: Tue Mar 22, 2005 1:25 pm
Posts: 323
I just called them and spoke with someone this time instead of just listening to the message. If you call them with the numbers and all, they will compensate you (and send you coupons too :wink: ). The recall is for the store to take the products off the shelves immediately, and they have a number to call to get new batches ordered.

I'll call them back tonight as I have the package at home just waiting there as I can't give it to anyone as I buy Mylène-safe margarine for some people but this one is no longer safe and I don't want people to mix them up!

Mylène


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PostPosted: Thu Jun 23, 2005 8:04 pm 
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Joined: Tue Mar 22, 2005 11:17 pm
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Location: Ottawa
I contacted the Canadian Food Inspection Agency today about it. They aim for 98% compliance and will look into why this was so difficult for the store.


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PostPosted: Tue Jul 05, 2005 11:23 am 
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Joined: Sat Jul 02, 2005 4:39 am
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Location: Winnipeg, MB
My husband showed a copy of the recall notice to an employee and they even took a photocopy but the next time he visited the store they were still on the shelves. He was pretty mad.  We have been buying the salt-free lactose-free version but we are waitng impaitiently for the new batch of regular lactose free margarine to appear.


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PostPosted: Tue Jul 05, 2005 12:11 pm 
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Joined: Wed Mar 23, 2005 9:47 am
Posts: 305
Location: Montreal, Canada
I switched to Lanctancia, Olivina. It's a healthier margarine anyway.


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PostPosted: Tue Jul 05, 2005 6:46 pm 
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Joined: Tue Mar 22, 2005 11:17 pm
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Location: Ottawa
It's back! I found it in the store last night.
The problem is the batch number for the 2 tubs per pkg 454 gram size is the same as a recall batch number for the 2 lb tub. So...is it safe?


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