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 Post subject: Scores Restaurants reply
PostPosted: Fri Nov 16, 2007 9:50 pm 
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Joined: Fri Nov 16, 2007 9:12 pm
Posts: 3
My Daughter has a peanut allergy. This is a reply I received from Scores restaurants when asking them if their food contains peanuts.

I appreciate that they understand the seriousness of allergies but according to this answer no food would be safe because the people who handle our food in the grocery store "may have eaten a peanut butter sandwich".

I am posting this just to see what others think of this reply.

G. :D

**************************************************************************************

Good evening Mr D,

Thank you for your inquiries. We unfortunately cannot secure or guaranty
that our employees have not been in contact with nuts. We do have a peanut
sauce, used in the Thai salad. Otherwise, we have no other product made with
or by-product of peanuts, such as oil. In a perfect world, we would say that
the threat is minor, but given the social responsibility towards you and
your family, accidents happen. I appreciate your inquiry, as the seriousness
of the allergens nowadays can be quite dangerous and even lethal. We have
taken strong precautions to limit the traces of nuts inside our
establishments, but we cannot secure an entirely safe experience. The danger
lies not in the employees trained and aware of the danger, but rather in the
carelessness of employees who may have brought a peanut butter sandwich for
lunch, or cookies.

We realize some of members of our industry claim to be peanut free, but I
always gringe at that disclaimer. How can anyone be sure, we all have the
same manufacturer?

Thank you for taking the time to ask.

My regards,

Elki Imbeault
Scores restaurants Inc.


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 Post subject:
PostPosted: Fri Nov 16, 2007 10:38 pm 
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Joined: Tue Mar 22, 2005 11:17 pm
Posts: 6501
Location: Ottawa
Quote:
We realize some of members of our industry claim to be peanut free, but I
always gringe at that disclaimer. How can anyone be sure, we all have the
same manufacturer?


Hmmm, some employers place limits on what comes into their facility and I think that they have that right. Rizopia for example does not allow eggs into their building.

If you are going to claim that the item is not in your facility and you have an employee who goes against policy you may have grounds to terminate employment (I don't know).
it sounds as though this person is not comfortable with you asking them a straight forward question. Hopefully there are alternatives to their establishment for you to take your business to.

_________________
Moderator
Daughter: asthma, allergies to egg, milk, peanuts, tree nuts, most legumes (not soy) & penicillin. Developing hayfever type allergies.
Husband: no allergies
Me: allergies to some tree that flowers in May
Cat: allergic to beef, pork and lamb


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 Post subject:
PostPosted: Sun Nov 18, 2007 7:35 am 
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Joined: Thu Jun 29, 2006 10:21 am
Posts: 64
Location: Mississauga
My first response to this is ewww! :shock: Aren't employees supposed to wash their hands before they handle food or some places make them wear gloves. That's sounds weird to me...or maybe it's still too early in the morning and I'm missing something here. :)

_________________
7 year old daughter-Allergic to Peanuts/Nuts
6 year old son-No allergies
4 year old daughter-No allergies


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 Post subject:
PostPosted: Sun Nov 18, 2007 10:46 am 
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Joined: Mon Jun 19, 2006 11:58 pm
Posts: 275
Location: on my pc in cp
it seems to me more of one of those afraid to be sued kinds of things, where you go right out and say YES we're peanut free!! yay!! and someone (teammate or guest) has a pb sandwhich, and someone goes and wipes down the table then yours and there's still trace and someone has a reaction they get sued. so it's easier to say "we are as careful as we can humanly be, but some things are out of our control, so we'll say no we're not peanut safe"

as for the hand washing thing, in a perfect world all people would wash their hands when they're supposed to, but some people think that it's a joke (refer to paris and nicole and simple life eppi where they work food service and they are told to wash their hands, and some teenagers mimic this attitude)

_________________
allergies - penicillin, benadryl, dust mites, enviornmental & chemical
conditions - dermatographism, eczema, well contorolled asthma
dietary - lactose intollerant, vegatarian


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 Post subject:
PostPosted: Sun Nov 18, 2007 11:23 am 
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Joined: Tue Mar 22, 2005 11:17 pm
Posts: 6501
Location: Ottawa
Quote:
as for the hand washing thing, in a perfect world all people would wash their hands when they're supposed to, but some people think that it's a joke (refer to paris and nicole and simple life eppi where they work food service and they are told to wash their hands, and some teenagers mimic this attitude)

It's up to management to deal with people like this. That's what manage means. :roll:

_________________
Moderator
Daughter: asthma, allergies to egg, milk, peanuts, tree nuts, most legumes (not soy) & penicillin. Developing hayfever type allergies.
Husband: no allergies
Me: allergies to some tree that flowers in May
Cat: allergic to beef, pork and lamb


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 Post subject:
PostPosted: Sun Nov 18, 2007 2:35 pm 
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Joined: Mon Feb 07, 2005 6:39 pm
Posts: 2950
Location: Toronto
This sounds like one of those establishments where they won't take responsibility to make sure work areas are safe, uncontaminated. These are not usually complicated procedures to put in place. Despite what this person suggests, other restaurant chains have done so successfully.

While I agree this restaurant just seems afraid of lawsuits, I wouldn't be inclined to take a chance there. Is this part of a chain that has mostly high school kids working in the kitchen? If they haven't been trained about issues such as cross-contamination, they won't be aware enough to deal with an allergic child's food.

And yikes, as others point out, does this person really think it's okay to have residue from lunch of any kind on your hands when you go to serve someone's food?! Perhaps someone should remind her of local board of health rules.

Last point:
Quote:
I always gringe at that disclaimer.


I always "gringe" at bad English. :roll:

_________________
Allergic to soy, peanut, shellfish, penicillin


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 Post subject:
PostPosted: Sun Nov 18, 2007 8:34 pm 
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Joined: Fri Nov 16, 2007 9:12 pm
Posts: 3
This was the response from head office. I suspect I would get a different answer if I asked the management at the local restaurant. I try to ask both when I can. The people who run the franchise would give me an good idea of ingredients and the people who run the restaurant can answer questions about food preparation practice. If they give very confliction responses I know to stay away.


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