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 Post subject: Hall of Fame: Pita Break
PostPosted: Thu Apr 10, 2008 8:16 pm 
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Joined: Tue Jan 10, 2006 9:25 pm
Posts: 234
Location: Thornhill
OK - now that I am over my tears I want to give credit where it is due.

A girlfriend from Ottawa had emailed me to mention the "may contain sesame" warning newly adorning Pita Break's pitas. :shock: This is our only store bought bread product with our allergen mix (if you know of any that have no risk for egg, sesame, dairy, soy & peanut let me know!)

I immediately called them and spoke to 3 people including one of the founding brothers. They have pre-labelled the packages as they will be introducing an additional line compromising their ability to ensure no contamination. They have also set up a situation where I am going to be alerted once the risk is real (when the line is about to become operational) and are going to let me pre-order pita to freeze in advance.

I am DEVASTATED at losing this daily (and yummy) staple of our daughter's but am so impressed by their sensitivity and customer service. If it is a safe product for you, I'd encourage you to buy from them. I'd also encourage the "sesame challenged" people to log a call with them - I understand that they are hoping to move to a new facility in the future (possibly within a year) and I would love them to hear our voice and take any reasonable steps to plan to provide a safe product again in the future...[/u]

_________________
renie
daughter: ana for egg, sesame, dairy, pistachio/cashew/hazelnut. on contact. allergic+ to soy protein isolate, environmental allergies (e.g. dogs, dust mites). asthma. eczema.
son: peanuts, tree-nuts, OAS, environmental allergies. asthma.


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 Post subject:
PostPosted: Mon Apr 21, 2008 9:44 pm 
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Joined: Sat Sep 16, 2006 6:50 pm
Posts: 205
Location: Ontario, Canada
We love Pita Break too. Although we do not deal with sesame there is a sesame allergic child in DD's class so I have been sending it as a snack. Thanks for the heads up.

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daughter: 6 years tree nuts, peanuts


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