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PostPosted: Fri Oct 23, 2009 8:47 pm 
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Joined: Tue Jun 26, 2007 2:45 pm
Posts: 809
Location: Vancouver, BC
Does anyone know if Superstore's (Loblaw's) No Name Brand labels for 'may contains'? I thought I remembered reading that they have a good allergen labelling policy, but have found several items that list the ingredients, with no further information. Specifically, I'm looking at the No Name Brand ice cream cones. I'm in BC if that makes any difference. Thanks!

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DD 2004 Allergy to peanuts, egg, sesame, and new: lentils and chick peas
DS 2006 Allergy to peanuts, tree nuts, milk, egg, kiwi fruit, eczema


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PostPosted: Fri Oct 23, 2009 10:32 pm 
Some of their products say it, but I to say that I feel as though President's Choice/No Name has one of the best customer service lines out of everyone. When I call, they tell me if the allergen is present, if it's in the same facility and if it's on the same line. They are swift and helpful, and always friendly. I call right from the store all the time.


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PostPosted: Sat Oct 24, 2009 9:53 am 
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Joined: Thu Mar 03, 2005 9:38 pm
Posts: 1643
Location: Toronto
I actually just phoned them this week.

The CSR said that the manufacturers are supposed to label may contain for the top ten BUT if they clean between runs they may not list it. If you call the toll free number and give them the bar code number they can look up the individual product and tell you whether or not it runs on the same equipment as any of the top ten allergens.

I had a list of 5 products to check -- the first four he was able to tell me immediately did not have my allergens on the same line. The last product, for some reason, the allergen page was missing. He took my phone number, gave me a file number, and said they would contact the manufacturers because all he could confirm was that peanuts/nuts were not on the line -- he couldn't verify about the sesame seeds for that one product.

~~

I don't usually shop during business hours, so this is rather inconvenient for me -- but at least the info is available.

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self: allergy to sesame seeds and peanuts
3 sons each with at least one of the following allergies: peniciilin, sulfa-based antibiotic, latex, insect bites/stings


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PostPosted: Sat Oct 24, 2009 12:03 pm 
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Joined: Tue Jun 26, 2007 2:45 pm
Posts: 809
Location: Vancouver, BC
Thanks AnnaMarie and Laurie. There was a 1800 number listed, but when I phoned, it was already closed. Our dinner party is cancelled, though, so it can wait until Monday. Thanks!

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DD 2004 Allergy to peanuts, egg, sesame, and new: lentils and chick peas
DS 2006 Allergy to peanuts, tree nuts, milk, egg, kiwi fruit, eczema


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PostPosted: Sun Oct 25, 2009 3:51 pm 
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Site Admin

Joined: Tue Mar 22, 2005 11:17 pm
Posts: 6506
Location: Ottawa
Most stores have a courtesy phone at customer service so use it to call if you don't want to spend your cell phone minutes! Also, call your home and leave barcode info on your answering machine and call during business hours or send e-mails.

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Moderator
Daughter: asthma, allergies to egg, milk, peanuts, tree nuts, most legumes (not soy) & penicillin. Developing hayfever type allergies.
Husband: no allergies
Me: allergies to some tree that flowers in May
Cat: allergic to beef, pork and lamb


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PostPosted: Wed Oct 28, 2009 12:33 am 
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Joined: Tue Jun 26, 2007 2:45 pm
Posts: 809
Location: Vancouver, BC
Good point about the courtesy phone. I usually have at least 1 squirmy child with me while shopping though, so spending on the phone in the store is usually a bad idea. I'll usually buy it, then stash it away until I've had a chance to check with the company, and give it to a neighbour if it's not OK. Thanks!

_________________
DD 2004 Allergy to peanuts, egg, sesame, and new: lentils and chick peas
DS 2006 Allergy to peanuts, tree nuts, milk, egg, kiwi fruit, eczema


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