Suitcase Study: Visiting Disney
The kids cry out for a winter reprieve to the sun and sights at Disney. But is the sojourn safe for families of kids with multiple allergies?
Fifteen years ago, a Walt Disney World visitor with a wheat intolerance came with a request: “Make it safe for me to eat here.” The trip was a success, and word-of-mouth about Disney as an allergy-friendly destination spread like pea butter on a wheat-free bagel.
Now, says Joel Schaefer, culinary development and special dietary needs manager at Disney World, the Florida amusement park dishes up about 7, 000 allergy-safe meals a month. “We’ve alredy built the reputation,” Shaefer says. “Now it’s just maintaining it.” Schaefer, who’s allergic to milk, has spent the past three years educating chefs and selecting allergy-friendly products. So far, he’s hand-picked 72 ingredients and goodies.
The Disney Method
Guests with allergy concerns can kick off a safe visit by making dinner reservations in advance (407-WDW-DINE). Tell the agent about any food allergies, which she will note in a computerized file. Disney will then send you information about which kiosks and restaurants are safest.
On site, Disney practices “the four R’s”: Refer, review, remember and respond. That is, staff refer to the guest to a manager, who reviews the diner’s allergies, remembers to check the ingredients list and cooking methods, then responds to the diner with safe meal options. Chefs stick to simple foods and avoid prepared sauces or mixes whenever possible.
Still not convinced you’ll find a safe meal? Walt Disney World resort hotels have rooms with kitchenettes available, and a nearby grocery store stocks many allergen-free foods. Carrying a soft cooler full of snacks into the park is also allowed.
Allergens can, of course, be smeared on rides or the cuddly Mickey mascots. “We can’t do any prevention, and that’s when it becomes the guest’s responsibility,” Schaefer says. He suggests toting along sanitizing wipes. If you alert ride operators, they’ll even give you a minute to wipe down your spinning tea cup’s seat.
The Disneyland Resort in California uses different but similar set of rules for accommodating allergic visitors, Schaefer says.
Putting the Mouse to the Test
For Gina Clowes’ son, Daniel, eating in a restaurant is like “visiting a foreign country.” The 6-year-old is allergic to milk, wheat, egg, peanut, tree nuts, sesame, lentils, chick peas, and some fruits and vegetables. After hearing about Disney’s allergy-savvy approach, Clowes, who lives in Cranberry Township, Pa., decided to try letting the Disney staff do the cooking. Now, it’s the only annual escape where she can relax.
When her kids dined with some of Disney’s famed plush characters on their first trip to the resort, the chef cut up a special plate of fruit for Daniel, and presented him with mouse-shaped, wheat-free, egg-free, dairy-free waffles. “We took pictures of my son sitting there with this feast in front of him because it’s such a big deal for us,” Clowes said.
The staff ’s subtle approach and thorough knowledge of safe cooking methods blew her away: “It’s just nothing short of heaven to have a place where my son can not only be safe, but where he can be included.”